TERMS OF SERVICE

Neon Lobster LLC UltraClaw AI Agent Service

Last Updated: February 20, 2026 Effective Date: February 20, 2026

1. AGREEMENT TO TERMS

By accessing or using the UltraClaw service ("Service"), website at ultraclaw.ai ("Site"), or any related applications, APIs, or interfaces provided by Neon Lobster LLC, a Florida limited liability company ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and the Company. By creating an account, subscribing to the Service, or otherwise using any part of the Service, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy, each of which is incorporated herein by reference.

2. DESCRIPTION OF SERVICE

2.1 Overview

UltraClaw is a managed AI agent platform that provides each subscriber with a dedicated, cloud-hosted virtual machine running an autonomous AI agent. The agent is capable of performing tasks on the User's behalf, including but not limited to communication, research, scheduling, content drafting, and administrative tasks.

2.2 Core Features

The Service includes:

(a) A dedicated, isolated cloud computing instance provisioned and maintained by the Company; (b) An AI agent powered by third-party large language models ("LLMs"), including models from Anthropic, OpenAI, and Google; (c) Messaging integration via Apple iMessage, SMS, and web-based chat interfaces; (d) Persistent memory and context across conversations; (e) Web browsing, file management, and other computing capabilities within the dedicated instance; (f) A web-based dashboard for account management, model selection, and chat interaction.

2.3 Third-Party Dependencies

The Service relies on third-party infrastructure and services, including but not limited to Hetzner Cloud (hosting), Stripe (payment processing), Anthropic (Claude models), OpenAI (GPT models), Google (Gemini models), Twilio (SMS), and urelay (iMessage). The availability, performance, and terms of these third-party services are outside the Company's control.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3.2 Account Creation

To use the Service, you must register an account by providing a valid mobile phone number and completing SMS verification. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You agree to immediately notify the Company of any unauthorized use of your account. The Company shall not be liable for any loss arising from unauthorized use of your account.

3.4 One Account Per Person

Each User may maintain only one active account. Each phone number may be associated with only one account and one active agent instance at a time.

4. SUBSCRIPTION AND PAYMENT TERMS

4.1 Subscription Fee

The Service is offered on a monthly subscription basis at the rate of $45.00 USD per month ("Subscription Fee"), unless otherwise stated at the time of purchase. The Subscription Fee includes $15.00 USD worth of AI model usage credits per month ("Monthly Included Credits"). Monthly Included Credits do not have cash value. Monthly Included Credits expire at the end of each billing period. Monthly Included Credits do not accrue or roll over between billing periods.

4.2 Billing Cycle

Your subscription begins on the date of your initial payment and renews automatically on the same day of each subsequent month unless cancelled. The initial payment covers your first month of service.

4.3 Payment Processing

All payments are processed through Stripe, Inc. By providing payment information, you authorize the Company and Stripe to charge your designated payment method for the Subscription Fee and any additional purchases. You agree to abide by Stripe's terms of service as applicable.

4.4 Token Credits

AI model usage is metered and deducted from your credit balance. Monthly Included Credits are non-transferable, non-refundable, and expire at the end of each billing cycle (they do not roll over). Additional credits ("Top-Up Credits") may be purchased at any time at a rate of $1.00 USD per $1.00 of credit, with a minimum purchase of $10.00. Top-Up Credits do not expire and remain in your account until used or the account is terminated.

4.5 Credit Usage and Pricing

AI model usage is billed based on the number of tokens processed (input and output) at internal rates partially determined by the underlying model provider. Token pricing varies by model and is displayed in the Service dashboard. The Company reserves the right to adjust token pricing at any time to reflect changes in third-party provider costs.

4.6 Service Suspension for Insufficient Credits

If your credit balance (Monthly Included Credits plus Top-Up Credits) reaches zero, AI model access will be suspended until additional credits are purchased or the next billing cycle replenishes your Monthly Included Credits. Your agent instance will remain active but will be unable to process requests requiring LLM access.

4.7 Taxes

The Subscription Fee and all other charges are exclusive of applicable taxes. You are responsible for all taxes, duties, and levies imposed by taxing authorities in connection with your use of the Service, excluding taxes based on the Company's net income.

4.8 Price Changes

The Company reserves the right to modify the Subscription Fee or credit pricing upon thirty (30) days' written notice (via email or account notification). Continued use of the Service after a price change constitutes acceptance of the new pricing.

5. CANCELLATION AND REFUNDS

5.1 Cancellation by User

You may cancel your subscription at any time through your account dashboard or by contacting support. Upon cancellation, you will immediately lose access to any cancelled UltraClaw instances and all saved data will be irrevocably lost. You will not receive a partial refund for the current billing period.

5.2 Effect of Cancellation

Upon cancellation:

(a) Your dedicated cloud instance will be permanently destroyed; (b) All data, files, configurations, agent memory, and conversation history stored on your instance will be permanently and irrecoverably deleted; (c) Any remaining Monthly Included Credits will be forfeited; (d) Any remaining Top-Up Credits will be forfeited.

5.3 Refund Policy

The initial Subscription Fee and all subsequent subscription charges are non-refundable except where required by applicable law. Top-Up Credit purchases are non-refundable. The Company may, at its sole discretion, issue refunds or credits on a case-by-case basis.

5.4 Termination by Company

The Company may suspend or terminate your account at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to violation of these Terms, fraudulent activity, non-payment, or abuse of the Service. In the event of termination for cause, no refund will be issued.

6. ACCEPTABLE USE POLICY

6.1 Permitted Use

The Service is provided for lawful personal and business productivity purposes. You may use the Service to direct your AI agent to perform tasks within the scope of the Service's capabilities.

6.2 Prohibited Conduct

You agree not to use the Service to:

(a) Violate any applicable local, state, national, or international law or regulation; (b) Generate, distribute, or facilitate the creation of illegal content, including but not limited to child sexual abuse material, non-consensual intimate imagery, or content that facilitates violence or terrorism; (c) Engage in fraud, phishing, impersonation, or any deceptive practices; (d) Harass, threaten, stalk, or intimidate any individual; (e) Send unsolicited bulk messages (spam) via any messaging channel; (f) Attempt to gain unauthorized access to any system, network, or account; (g) Interfere with or disrupt the Service, its infrastructure, or other users' use of the Service; (h) Reverse-engineer, decompile, or attempt to extract the source code of the Service (excluding open-source components distributed under their respective licenses); (i) Use the Service to develop competing products or services; (j) Resell, sublicense, or provide access to the Service to third parties without the Company's written consent; (k) Use the Service to circumvent the usage policies or terms of any third-party LLM provider; (l) Use the Service for cryptocurrency mining, distributed computing, or any purpose other than its intended AI agent functionality; (m) Attempt to manipulate, bypass, or exploit the credit or billing system; (n) Store or process data subject to specific regulatory compliance requirements (e.g., HIPAA, PCI-DSS) unless explicitly agreed upon in a separate written agreement.

6.3 Enforcement

The Company reserves the right to investigate and take appropriate action against any User who, in the Company's sole discretion, violates this Acceptable Use Policy, including but not limited to suspension or termination of the account, removal of content, and reporting to law enforcement authorities.

7. INTELLECTUAL PROPERTY

7.1 Company IP

The Service, Site, and all associated trademarks, logos, designs, code, documentation, and other materials (excluding User content and open-source components) are the exclusive property of the Company and are protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Company's intellectual property except the limited right to use the Service as expressly permitted herein.

7.2 User Content

You retain ownership of all content you provide to or generate through the Service ("User Content"). By using the Service, you grant the Company a limited, non-exclusive, worldwide license to process, store, and transmit your User Content solely for the purpose of providing and maintaining the Service.

7.3 AI-Generated Output

Output generated by the AI agent in response to your instructions ("AI Output") is provided to you for your use. The Company makes no claim of ownership over AI Output. However, the Company makes no representation or warranty regarding the ownership, originality, or intellectual property status of AI Output. You are solely responsible for reviewing AI Output and ensuring that your use of it does not infringe on the rights of any third party.

7.4 Open-Source Components

The Service incorporates open-source software components, including the OpenClaw framework, which are subject to their respective open-source licenses. Nothing in these Terms restricts your rights under applicable open-source licenses.

7.5 Feedback

Any suggestions, ideas, or feedback you provide to the Company regarding the Service ("Feedback") may be used by the Company without restriction or obligation to you.

8. DATA AND PRIVACY

8.1 Data Collection

The Company collects and processes personal data as described in our Privacy Policy. By using the Service, you consent to such collection and processing.

8.2 Instance Isolation

Each User's agent operates on a dedicated, isolated virtual machine. The Company does not share computing resources between Users' agent instances.

8.3 Monitoring and Quality Improvement

The Company may monitor, collect, and analyze aggregated and anonymized usage data, system performance metrics, and Service interaction patterns to improve the quality, reliability, and functionality of the Service. Such monitoring may include, without limitation, tracking feature usage, error rates, response times, and general interaction patterns. The Company will not access the substantive content of your conversations except as set forth in Section 8.4.

8.4 Conversation Data

Conversations between you and your AI agent are processed on your dedicated instance. The Company does not systematically access, monitor, or log the content of your conversations, except as necessary for: (a) providing technical support at your request; (b) investigating violations of these Terms; (c) complying with legal obligations; (d) maintaining the security and integrity of the Service; or (e) improving the quality and performance of the Service in accordance with Section 8.3.

8.5 No AI Training

The Company does not use your conversations, User Content, or AI Output to train or fine-tune AI models.

8.6 Third-Party Data Processing

Your interactions with the AI agent involve transmitting data to third-party LLM providers (Anthropic, OpenAI, and/or Google) for processing. Any data you provide to the Service, including messages, prompts, files, and other content, may be transmitted to these third-party providers as necessary to deliver the Service. Once transmitted to a third-party provider, the handling, storage, and processing of such data is governed by that provider's terms of service and privacy policies and is outside the Company's control. The Company is not responsible for the data handling practices of these third-party providers.

8.7 No Sale of Data

The Company does not sell, rent, lease, or trade your personal data, User Content, conversation data, or AI Output to any third party under any circumstances.

8.8 Messaging Services

Use of iMessage and SMS features involves transmission of messages through third-party messaging infrastructure. The Company does not control and is not responsible for the privacy practices of Apple, telecommunications carriers, or messaging intermediaries.

8.9 Data Deletion

Upon account termination, all data on your dedicated instance is permanently destroyed. Certain account and billing records may be retained as required by law or for legitimate business purposes (e.g., tax compliance, dispute resolution).

9. DISCLAIMERS

9.1 "As Is" Provision

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 No Guarantee of Availability

The Company does not guarantee that the Service will be available at all times, uninterrupted, secure, or error-free. The Service may be subject to downtime for maintenance, updates, or circumstances beyond the Company's control, including third-party service outages.

9.3 AI Limitations

The AI agent is powered by third-party large language models that may produce inaccurate, incomplete, biased, or inappropriate outputs. THE COMPANY DOES NOT WARRANT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY AI OUTPUT. You are solely responsible for reviewing, verifying, and determining the suitability of all AI Output before relying on or acting upon it.

9.4 Not Professional Advice

The Service and AI Output do not constitute professional advice of any kind, including but not limited to legal, medical, financial, tax, or investment advice. You should consult qualified professionals before making decisions based on AI Output.

9.5 Agent Actions

The AI agent may take actions on your behalf, including sending messages, browsing websites, and interacting with external services. YOU ARE SOLELY RESPONSIBLE FOR ALL ACTIONS TAKEN BY YOUR AI AGENT AND ALL CONSEQUENCES THEREOF. The Company is not liable for any damages, losses, or obligations arising from actions performed by your AI agent.

9.6 Third-Party Services

The Company is not responsible for the availability, accuracy, or reliability of any third-party service integrated with or accessed through the Service.

10. LIMITATION OF LIABILITY

10.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY ACTIONS TAKEN BY YOUR AI AGENT; (C) ANY AI OUTPUT; (D) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (E) ANY THIRD-PARTY CONDUCT OR CONTENT; OR (F) ANY OTHER MATTER RELATING TO THE SERVICE.

10.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

10.3 Basis of the Bargain

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN YOU AND THE COMPANY AND FORM PART OF THE BASIS OF THE BARGAIN.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your User Content; (e) actions taken by your AI agent; (f) any dispute between you and a third party arising from your use of the Service; or (g) your infringement of any third-party intellectual property or other rights.

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

12.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact the Company and attempt to resolve any dispute informally for at least thirty (30) days.

12.3 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in the State of Florida. The arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

12.4 Class Action Waiver

YOU AND THE COMPANY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12.5 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

12.6 Injunctive Relief

Nothing in this Section shall prevent the Company from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of the Company's intellectual property rights or confidential information.

13. MODIFICATIONS TO TERMS

The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Site at least thirty (30) days before they take effect. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service and cancel your subscription.

14. GENERAL PROVISIONS

14.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, and communications.

14.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

The Company's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without the Company's prior written consent. The Company may assign these Terms without restriction.

14.5 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, wars, terrorism, labor disputes, power failures, internet disruptions, or third-party service outages.

14.6 Notices

Notices to you may be sent to the email address or phone number associated with your account. Notices to the Company should be sent to the contact information provided below.

14.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

14.8 Survival

Sections 7 (Intellectual Property), 8 (Data and Privacy), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Dispute Resolution), and 14 (General Provisions) shall survive the termination or expiration of these Terms.

15. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Neon Lobster LLC Email: support@ultraclaw.ai Website: https://ultraclaw.ai